CTMS

Companies of all sizes are facing the challenge of beatingtight operational schedules and customer demands. Time and staff resources are a fundamental cost for any company leader; and in today's competitive environment it is essential to limit the IT budget and staff resources. This is where Cloud Telephony Management System can assist your company.

VoIP is a credible solution and is fully supported by our cloud telephony management system. Management of remote infrastructure creates another headache that must be addressed. Normally, an IP PBX will only solve the call cost problem, and not the more pressing issue of; how do you manage offices located in different cities or countries? If an office was to suddenly fail or go offline, how do you know, and how can you help? How would you remote control and monitor?


  What is CTMS?

CTMS ,abbreviation of Cloud Telephony Management System,is the perfect solution. CTMS consists of three parts: CTMC+ CTNIP Phones

CTMC (Cloud Telephony Management Center) is a network node management center which has been independently developed by ZYCOO, and can be utilized by VoIP service providers and enterprises users to manage multiple CooVox CTNs (Cloud Telephony Nodes). CTMC provides a multitude of features for CTN including auto-provision, software/firmware upgrade management, status/performance monitoring, warning log diagnosis etc. CTMC is a powerful solution that delivers the features and functionality required to manage and maintain a highly dispersed telephony environment through the use of a single centralized management system.

CTN (Cloud Telephony Node) is the node of cloud telephony management system and handling the switch of telephony communication. ZYCOO CooVox series IP PBX can be taken as the node after upgrading. CTN is allowed for branch's administrator to configure the local network connections.

IP Phone, which support SIP protocol can be used in CTMS; especially the phones support auto-provision with ZYCOO CooVox Series IP PBX; all the phones located in different CTN are allowed to be auto-provisioned via CTMC directly.  

  Benefits & Features:
  • Centralized configuration and upgrading of CTNs
  • Monitor system information, configuration and service status
  • View and backup of system log, operation log and call log
  • Manage multi-service and user groups based on template
  • Manage configuration for individual or multiple devices based on user groups
  • Flexible upgrading control strategy allowing for convenient software and firmware upgrades
  • Based on TR069 protocol, allowing nodes to pass through private networks
  • Adopting B/S managing mode to achieve multi-language GUI, humanized management process, and easy operation
  • Based on Linux which ensures the device is secure and reliable
  • Password change supported and license authentication available

1 PC Requirements
CPU: Intel(R) Atom(TM) CPU or higher 
RAM: 512MB or higher
HDD: 10GB free space at least
Graphic Card: VGA compatible or higher 
CD Driver: CD-ROM/DVD-ROM 
Others: Audio Card, Network, Modem and so on

2 System Requirements
Linux OS installed by formal installation process
Default IP is DHCP

3 Bandwidth Requirements
CTMC operating bandwidth is the sum of bandwidth of all managed nodes. Respective bandwidth as below:

Model    Amount  Bandwidth
CooVox-U20 1 100Kbps 
CooVox-U50 1 100Kbps 
CooVox-U100 1 100Kbps 

For example, 10x U20 are managed by CTMC, the bandwidth of CTMC is: 10 * 100Kbps * 2 > 2Mbps (uplink & downlink), which is the minimum bandwidth in the case of full concurrent calls is 2Mbps.

4 Port Requirements
Port Functionality
8505 Port for CTMC background monitoring nodes
8506 Port for CTMC download
9998 Port for Web access to CTMC
9898 Port for nodes configuration on CTMC
1194 Port for VPN
Among the above, 8505 / 8506 / 1194 must remain open.

 


 


CMTS allows a business to generate a hybrid architecture delivering the benefits available from both Cloud and on premise based telephony solutions.

In a cloud based solution, the PBX is hosted within the Cloud and only the end points (SIP phones etc) reside on an organizations premises. This approach can be beneficial in some ways but there are factors that make cloud telephony a poor choice for many organizations. These include:

  • Security for your business systems now reside with the hosting provider so how do you know that your valuable company information is safe?

  • The hosted solution presents a single point of failure because if the hosted platform or network connections fails then all of your branches will lose communications

  • Cloud solutions are charged on a per user, per month basis and over a 3 to 5 year period are significantly more expensive than an equivalent on premise system

  • The ability to monitor system performance and overall management of the hosted platform is limited to anyone other than the service provider

  • Software revisions and system updates are undertaken by the service provider and these changes are mandatory and therefore some features that your business relies upon may change or be removed without your consent

CMTS provides many of the benefits of a Cloud service including the ability to connect your remote branches into a single solution, but also allows key benefits that only an on premise system can deliver. These include:

  • Breakout to the PSTN in the event of loss of internet connectivity

  • A local system deployed at each site so internal branch calls are passed across the local high speed network

  • Full administrative access to the ZYCOO CooVox systems so that availability and performance can be monitored and fully managed

  • Customization of local branch configurations to meet the requirements of each local business

  • Better support for legacy devices including fax machines

  • No single point of failure across the whole organization

 


Item Version Size Release Date Download
CTMC Install Package V1.0 977.39 MB Jul. 2, 2014
CTN Upgrade Package V1.0 9.73 MB Jul. 2, 2014
CTMC User Manual V1.0 1.69 MB Jul. 15, 2014
CTN User Manual V1.0 946.38 KB Jul. 15, 2014
CTMS White Paper V1.0 945.78 KB Jul. 15, 2014